The registration process for the ZEISS Metrology Portal comprises an upstream step. It is necessary to create a ZEISS ID account before your access to the portal is granted.
If you cannot complete your registration due to the above message, it is possible that the registration was cancelled between step 1 and 2 (this means that a ZEISS ID account was created but no access to the ZEISS Metrology Portal was approved).
To complete the registration process, please log in to the ZEISS ID Self Service Portal: https://id.zeiss.com. You will be automatically forwarded to the ZEISS Metrology Portal for registration.